1415 Panther Lane, Suite 329, Naples, Florida 34109
Providing the highest standard of property management services
About Us
Why Choose the Phoenix Group?
Clients tell us that our service exceeds their expectations. This pleases us, as it means our strategy of delivering a new standard of service to community associations in Southwest Florida is working. This service level is the result of the core philosophies we employ in our business. We are pleased to share them with you, and we will always be held accountable to them in our relationship with you.
Mission Statement
Our mission is to provide the highest standard of management services to our clients by adhering to the following principles, our "Five Keys to Success."
1. Regular on-site presence
2. 24-hour customer service with immediate response times
3. Superior vendor management services
4. Effective preventative maintenance
5. Clear, timely, and accurate financial management
Our Commitment
Providing hands-on property management in Naples, Florida with a continual presence in the community, we are highly responsive to our clients' evolving needs.
We appreciate our customers and regularly seek feedback from them regarding our quality of service.
Our clients have the right at all times to be treated fairly, respectfully, and courteously by our staff and contractors.
We must exceed expectations of service. Achieving excellence in our service enhances and maximizes the community association experience for our clients.
Service must be delivered to a standard...not to a price.
To properly serve local associations, our business and staff must be active in the community.
What Others are Saying About Us
"Far exceeded our expectations"
“Mr. Lichter has far exceeded our expectations. He has skillfully guided the Board of Directors and the residents through Hurricane Irma, a world-wide pandemic, and a building-wide window defect issue with professionalism, poise, and composure. His business management practices have been exact, detailed, and accurate."
~Vincent P.
“Nothing they can't handle”
"Michele Boose and the entire team at Phoenix Group Property Management are not only a pleasure to work with but they are trustworthy, efficient, on top of everything and there is NOTHING they can’t handle or resolve. I will continue to trust them with any of my properties."
~Michelle G.
"A gifted practitioner"
“I can say without reservation, that Nick is a gifted practitioner and that is has been a pleasure to work with him while serving on the Board. Nick’s quantitative skills are matched only by his people skills. As a problem solver, Nick is creative and successful. The building benefits greatly from his management.”
~Andrew H.
"Your guidance has been invaluable"
"Your guidance has been invaluable. Seldom, in the course of acting in the position of an Association officer does one come across the professional expertise that Michele exhibits. Her guidance has been invaluable to me, and I know to the entire San Marino community."
~Bob S.
"Thorough, detailed oriented, and tenacious"
Nick is “thorough, detailed oriented, and tenacious, the perfect qualities…..his people skills make him the ideal person to manage a building like ours and to interact with our owners.”
~Steve P.
“Most competent and experienced”
"Phoenix Group of Naples is a first-class property management company. I believe they have the most competent and experienced team in the area. We have dealt with a lot of management companies in the past, and Phoenix seems to be the most responsive and professional."
~Donovan R.
"The best customer relations skills that I have ever seen"
“There is one word to summarize Mr. Lichter’s work...professional. He approaches every task with an attention to detail and searches for the best path forward. Nick has the best customer relations skills that I have ever seen. He has the unique ability to listen to every point of view (even the outrageous) and respond in a calm and helpful manner. He has very high internal standards and is exceptionally well organized.”
~Joe C.
“Quick, responsive, and professional”
"As an owner of a condominium that is managed by Phoenix Group Naples I must state that in over 18 months of contact and communication regarding their services being provided they have acted in a quick, responsive and professional manner on all occasions. Highly recommend them for similar services. Michele Boose is a motivated, sincere and attentive individual and has given quick responses to any issued arising even if they occur on a weekend or off duty times. She has never failed to respond to calls, texts or emails. Appreciated and many thanks Michele.”
~Edward B.
"A dedicated, knowledgeable, and professional manager"
“Nick's personality, knowledge of management details, high standards of integrity and 'can do' attitude would be a great asset to any board or association...I would highly recommend him to any organization looking to acquire the services of a dedicated, knowledgeable, and professional manager for their properties. ”
~Steve S.
"Outstanding interpersonal skills"
“Nick has a great deal to offer any progressive organization seeking an intelligent professional with outstanding interpersonal skills, along with in-depth experience and knowledge of the property management business.”
~Bill T.
"I would highly recommend them"
"The team at Phoenix property management are extremely professional, competent, and easy to work with. I would highly recommend them!"
~Ken B.