Clients tell us that our service exceeds their expectations. This pleases us, as it means our strategy of delivering a new standard of service to community associations in Southwest Florida is working. This service level is the result of the core philosophies we employ in our business. We are pleased to share them with you, and we will always be held accountable to them in our relationship with you.
Our mission is to provide the highest standard of management services to our clients by adhering to the following principles, our "Five Keys to Success."
1. Regular on-site presence
2. 24-hour customer service with immediate response times
3. Superior vendor management services
4. Effective preventative maintenance
5. Clear, timely, and accurate financial management
Providing hands-on property management in Naples, Florida with a continual presence in the community, we are highly responsive to our clients' evolving needs.
We appreciate our customers and regularly seek feedback from them regarding our quality of service.
Our clients have the right at all times to be treated fairly, respectfully, and courteously by our staff and contractors.
We must exceed expectations of service. Achieving excellence in our service enhances and maximizes the community association experience for our clients.
Service must be delivered to a standard...not to a price.
To properly serve local associations, our business and staff must be active in the community.
Billing & collection of annual assessments
Vigorously pursuing delinquent owner fees
Preparing accurate and timely financial reports
Obtaining qualified vendor & contractor bids
Overseeing contracted services
Taking meeting minutes
Maintaining vendor & contractor relationships
Paying association's bills
Enforcing rules, covenants & restrictions
Mailing association correspondence and meeting notices
Planning and facilitating annual meetings and elections
Providing 24 hour emergency response service
Checking the property regularly
Answering our telephone 24/7
Addressing owner concerns
Reporting to the board
Processing sales and lease applications
Hosting social events & seminars
“A valuable asset”
"In the four and one-half years Nick was assigned to Berkshire Lakes, I found him to be extremely competent, dedicated to improving our processes and procedures and knowledgeable of local and state ordinances as well as accounting processes. He is a well-organized individual, handles difficult tasks with ease and has been a valuable asset to our community."
Mr. Robert Luparello - President, the Berkshire Lakes Master Association
“High standards of integrity”
"Nick's personality, knowledge of management details, high standards of integrity and 'can do' attitude would be a great asset to any board or association...I would highly recommend him to any organization looking to acquire the services of a dedicated, knowledgeable, and professional manager for their properties."
Mr. Steve Stephanides - Townhouse Square Board of Directors
“Best customer relations skills I have ever seen”
"There is one word to summarize Mr. Lichter’s work...professional. He approaches every task with an attention to detail and searches for the best path forward. Nick has the best customer relations skills that I have ever seen. He has the unique ability to listen to every point of view (even the outrageous) and respond in a calm and helpful manner. He has very high internal standards and is exceptionally well organized.”
Dr. Joe Cunning - Chalet of San Marco Board of Directors
“In depth experience and knowledge”
"Nick has a great deal to offer any progressive organization seeking an intelligent professional with outstanding interpersonal skills, along with in-depth experience and knowledge of the property management business.”
Mr. Bill Thomas - Chalet of San Marco Board of Directors
"I came to Marco three days after the [Hurricane Wilma] landfall to check on my unit, and I was immensely impressed with the work Nick was doing. Even though I spent 15 hours in the building with no electricity, the situation was not impossible. The generator kept the outside lights on and the elevator working, and Nick was certainly on top of things."
Mr. David Berglund - Seawinds of Marco Resident
"Your guidance has been invaluable"
"Seldom, in the course of acting in the position of an Association officer does one come across the professional expertise that Michele exhibits. Her guidance has been invaluable to me, and I know to the entire San Marino community"
Bob Skolnick - San Marino Board of Directors
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